Seminars: Toronto April 26-27
Three Powerful Seminars Every Jeweller Needs to Experience at Time & Shine Toronto
From robbery trauma and staff preparedness to trust in selling and gemstone sourcing, these seminars bring urgent, high-value education to the jewellery trade.
Time & Shine Toronto is not only where the industry comes to source new suppliers, products, and opportunities. It is also where jewellers come to become sharper, stronger, and better prepared for the realities shaping the business today.
This year’s seminar programme brings together three exceptional sessions designed to help jewellery professionals protect their people, strengthen their sales, and deepen their understanding of the stories and strategies driving modern retail success.
If you are serious about growing your jewellery business in Canada, these are the conversations worth being in the room for.
Event Dates: April 26–27, 2026
Event: Time & Shine Toronto
Seminar 1
When Robbery Becomes Part of the Daily Reality
With Dr. Natasha Williams
In today’s jewellery industry, robbery is no longer just a security issue. It has become part of the daily emotional reality of the trade.
Even stores that have never experienced a robbery firsthand are feeling the pressure. Owners and staff hear about incidents constantly through the news, social media, suppliers, colleagues, and industry conversations. That repeated exposure creates stress, anxiety, hypervigilance, and the growing sense that the threat is always close.
This is why Dr. Natasha Williams’ seminar may be one of the most important conversations at Time & Shine Toronto.
Her session will explore the human side of robbery risk in jewellery retail, with a focus on pre-robbery stress, staff preparedness, and post-robbery trauma recovery. It will help jewellers better understand how emotional strain builds before an incident, how leaders can prepare teams without creating panic, and how businesses can support recovery after a traumatic event.
This seminar is not only for stores that have been robbed. It is for every jewellery business that wants to lead with greater readiness, resilience, and care for the people inside the store.
Key theme: Protecting the business also means protecting the people inside it.
Seminar 2
Trust & Transparency Is the New Currency
With Karen Howard, FCGmA, RMV, IMJVA
In jewellery retail today, trust is no longer assumed. It must be built clearly, consistently, and professionally at every stage of the sale.
Customers are arriving more informed, more comparison-driven, and more likely to question grading, treatments, origin, pricing, value, and long-term service expectations. In this environment, ambiguity costs money. It slows decisions, increases discount pressure, and weakens confidence in the buying process.
Karen Howard’s seminar will show why trust is no longer a soft concept in jewellery retail. It is a business strategy.
This highly relevant session will explore how jewellers can strengthen communication, disclosure, documentation, and consistency so that trust becomes part of the selling system itself. For retailers focused on protecting margins, strengthening credibility, and improving close rates, this is a seminar with immediate operational value.
Key theme: Trust is not a bonus in today’s market. It is the foundation of the sale.
Seminar 3
